FAQ

How long does shipping take?

Orders are processed within 1 to 2 business days. Delivery usually takes 5 to 10 business days after that, depending on your location.

How much is shipping?

Free within the United States on orders of $140 USD or more. Below that, and for orders outside the United States, shipping is a flat rate shown at checkout before you pay.

Do you ship internationally?

We ship to the United States and the European Union.

Will I be charged customs or import tax?

Possibly, and if so it is paid by you. The US ended its $800 duty free allowance in August 2025, and the EU applies a customs charge to parcels under EUR 150 from July 2026. These are government charges, not ours.

How do I track my order?

You get an email with a tracking link as soon as your order ships. See Track Your Order.

What is your return policy?

Return anything within 30 days of delivery, unused and in its original packaging. Return postage is yours unless the item was faulty or not as described. Full details on our Return and Refund Policy.

I am in the EU. Do I get anything extra?

Yes. You have a statutory 14 day right to withdraw from an online order, and a legal guarantee of at least 2 years against faulty goods. See Right of Withdrawal.

How do I start a return?

Email us with your order number. We reply within 24 to 48 hours on working days with the return address and instructions.

When do I get my money back?

Within 14 days of us receiving your return. EU withdrawals are refunded within 14 days of you telling us, and we may hold the refund until the goods are back or you show proof of posting.

Which payment methods do you accept?

All major credit and debit cards, plus the express checkout options shown at checkout.

How can I contact you?

Email mxsandquist@gmail.com. We reply within 24 to 48 hours, Monday to Friday.