Return and Refund Policy

Changed your mind

You can return any item within 30 days of delivery, for any reason or none at all.

The item needs to be unused and in its original packaging, in a condition we can sell it in again.

Return postage is paid by you unless the item was faulty or not what we described. There is no restocking fee.

How to start a return

  1. Email mxsandquist@gmail.com with your order number and what you are sending back.
  2. We reply within 24 to 48 hours on working days with the return address and instructions.
  3. Send the item back. Keep your proof of postage.

Your refund

We refund to your original payment method within 14 days of receiving your return. We refund the price you paid for the item, and the standard delivery cost you paid on the original order if you are returning everything.

We do not refund the cost of sending the item back to us.

Faulty items, or not what we described

This is different from changing your mind, and it is on us.

  • If an item arrives faulty, damaged, or is not what the listing described, we cover the return postage and you get a repair, a replacement or a full refund.
  • Customers in the EU have a legal guarantee of at least 2 years from delivery against goods that are faulty or do not match how we described them. That right is free and sits on top of everything on this page.
  • Customers in the US get the same from us: if we got it wrong, we fix it at our cost.

If we cannot ship your order

If we cannot ship in the time we promised and you do not accept a new date, we refund you in full automatically. You do not have to chase us for it.

EU and EEA customers

You also have a statutory 14 day right to withdraw from an online order, separate from the 30 day window above. See our Right of Withdrawal page.

Contact

Email mxsandquist@gmail.com. We reply within 24 to 48 hours, Monday to Friday.